1. Who we are
HookHouse is a creative testing studio and systems agency run from India and working with clients worldwide. In these terms, "we" and "us" means HookHouse, and "you" means the business or person buying from us.
By paying an invoice, signing a proposal, or asking us to start work, you agree to these terms.
2. What we deliver
The exact work, number of deliverables, timeline and price are set in your proposal or invoice. Anything not listed there is outside the scope and is quoted separately.
Packages on this website describe our usual scope. The proposal you accept is what we deliver.
3. Prices and currency
Prices are set in Indian rupees and exclude taxes. Prices shown in other currencies on this website are set for each local market and may change. Your proposal or invoice states the final amount and currency.
Ad spend, platform fees, paid software, stock media, printing, travel and similar third-party costs are not included unless your proposal says so. You pay these directly or we bill them at cost.
4. Payment
We start work after the advance shown on your invoice is received. The balance is due on the dates in your invoice. Monthly plans are paid in advance at the start of each month.
If a payment is late, we may pause work, and delivery dates move by the length of the delay. We may withhold final files until everything owed is paid.
5. No refunds
All payments to HookHouse, including advances, deposits, monthly fees and payments for sprints or one-off projects, are non-refundable once paid.
This is because we reserve time and begin planning, research and production as soon as payment is received. If you cancel or pause a project, the amount paid is not returned.
If we cannot deliver something we have agreed to, we will redo it, replace it with work of equal value, or credit the unused amount against future work with us, as we reasonably decide.
Nothing in this section removes any right you have under a law that cannot be excluded by agreement.
6. Revisions and approvals
Each deliverable includes the number of revision rounds stated in your proposal. Further changes, or changes to a direction you already approved, are charged separately.
If we don't hear back on a draft within 7 days, we treat it as approved so the project can keep moving.
7. What we need from you
You give us accurate information about your business, products and offers, and the logos, photos, product samples, logins and access we need, on time.
You confirm that you own or have permission to use anything you send us, and that product claims you ask us to make are true and allowed in your market. You approve all content before it is published.
8. Results
Marketing results depend on many things outside our control, such as your product, pricing, stock, budget, competition and platform rules. We do not guarantee sales, followers, rankings, reach or return on ad spend.
Past results we show are real but are not a promise of what you will get.
9. AI-made content
We may use AI tools to make or edit content, including images, video, voices and AI creators. Where the law or a platform requires it, AI-made content will be labelled, and we will tell you which deliverables use it.
We only copy a real person's voice or likeness with that person's consent.
10. Who owns the work
When you have paid in full, you own the final deliverables made for you. We keep ownership of our own tools, templates, systems, software and methods, and you get the right to use them as delivered for your business.
We may show finished work in our portfolio and case studies unless you ask us in writing not to.
11. Confidentiality
We keep your private business information confidential and use it only to do your work. You keep our pricing, proposals and methods confidential too.
12. Third-party platforms
Social networks, ad platforms, website hosts, email services and other tools can change their rules or suspend accounts. We are not responsible for their decisions, outages or policy changes, but we will help you respond.
13. Cancelling or ending work
Monthly plans can be ended with 30 days' written notice; the month already paid is not refunded. Either side may end work straight away if the other seriously breaks these terms.
On ending, you pay for all work done up to that date, and we hand over the finished work you have paid for.
14. Our liability
To the extent the law allows, we are not liable for indirect losses such as lost profit, revenue or data. Our total liability for any project is limited to the fees you paid us for that project in the 3 months before the claim.
15. Law and disputes
These terms are governed by the laws of India. We will first try to settle any disagreement by talking in good faith. If that fails, the courts of India have jurisdiction.
16. Changes and contact
We may update these terms. The version on this website on the date you accept a proposal applies to that work.
Questions: hello@hookhouseos.com.
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